Answer the questions your team gets every day
Kitchen customers often ask the same things before they are ready to book.
They want to know about pricing, ranges, installation, delivery, finance, warranties or whether you cover their area.
We can build an assistant that handles those questions using information from your own business.
- Use your own product and service information
- Answer common customer questions
- Guide customers towards the right next step
- Hand conversations over to your team when needed
Your information
The assistant uses the information you provide rather than making up answers about your products or business.
Available when your team is not
Customers can still get useful help outside showroom hours.
More than basic chat
The assistant can guide customers towards an estimate, suitable kitchen or consultation instead of simply answering questions.
Human handover
When a conversation needs a person, it can be passed to your team with the context already there.
It should help customers move forward
A useful assistant should do more than sit in the corner of the website answering FAQs.
It can ask a few questions, understand what the customer is looking for and point them towards the most useful next step.
That might be exploring a range, getting an estimate, sharing project details or booking a consultation.
The journey is built around how you want customers to use it.
What can the assistant help with?
The exact setup depends on your business and the information you want customers to access.
Products & ranges
Answer questions about kitchen styles, finishes, colours and the ranges you offer.
Pricing guidance
Explain your pricing approach or direct customers towards your budget estimator where appropriate.
Installation
Answer common questions about fitting, preparation and the services you provide.
Delivery & service areas
Help customers understand where you work and what your delivery or installation coverage looks like.
Finance & warranties
Provide approved information about finance options, guarantees and warranties.
Product recommendations
Ask simple questions and guide customers towards relevant ranges or options.
Lead capture
Collect customer details and useful project information when they are ready to enquire.
Appointment booking
Move customers into the right consultation or appointment.
Human handover
Pass the conversation to a member of your team when the customer needs more help.
CRM integration
Send customer details and conversation summaries into the systems your team already uses.
