Privacy Policy

Last updated: 22 August 2026

Culina Labs respects your privacy and takes the protection of your personal information seriously.

This Privacy Policy explains what information we collect when you visit culinalabs.co.uk, contact us, book a meeting or otherwise interact with our website, and how we use that information.

1. Who we are

Culina Labs provides custom software and development services for kitchen businesses.

Website: culinalabs.co.uk
Email: hello@culinalabs.co.uk

If you have any questions about this policy or how we use your information, you can contact us using the email address above.

2. Information we collect

The information we collect depends on how you use our website.

When you contact us

If you complete a contact or project enquiry form, we may collect:

• Your name
• Email address
• Phone number
• Company name
• Website address
• Details about your project or enquiry
• Any other information you choose to include

We use this information to respond to your enquiry, understand what you need and discuss a potential project with you.

When you book a meeting

If you book a call through Calendly, we may receive information such as:

• Your name
• Email address
• Company details
• Meeting date and time
• Answers to questions included in the booking form

When you use our website

We may collect technical information about how our website is used, including:

• Device and browser information
• Pages visited
• Approximate location
• Referral source
• Time spent on the website
• Interactions with pages and features

3. Google Analytics

We use Google Analytics to understand how people use our website.

Google Analytics may collect information about visits to our website, including pages viewed, device information, approximate location, traffic source and interactions with the website.

We use this information to understand how our website is being used and where it can be improved.

Google Analytics will only be activated where required after you have given permission through our cookie consent system.

You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.

4. Calendly

We use Calendly to allow visitors to book meetings with us.

When you book a meeting, the information you provide may be processed by Calendly so the appointment can be created and managed.

Calendly may also use cookies and similar technologies when you interact with its booking service.

5. Contact forms

Information submitted through our website forms may be used to:

• Respond to your enquiry
• Understand your requirements
• Discuss potential work
• Prepare proposals or project information
• Keep a record of previous conversations where reasonably necessary

Submitting an enquiry does not automatically subscribe you to marketing emails.

We do not sell information submitted through our forms.

6. Cookies

Our website uses cookies and similar technologies.

Cookies are small files or pieces of information stored on your device when you visit a website.

Strictly necessary cookies

These cookies are required for the website to work properly, provide security or remember essential settings.

Analytics cookies

These help us understand how visitors use the website. We may use Google Analytics for this purpose.

Where consent is required, analytics cookies will not be activated until you accept them.

Third-party and scheduling cookies

Services such as Calendly may use cookies when you interact with an embedded booking system or scheduling page.

7. Managing your cookie preferences

When you first visit our website, you will be shown a cookie consent notice.

You can choose whether to allow non-essential cookies and can change your preferences later using the cookie settings available on the website.

Rejecting non-essential cookies will not prevent you from using the main parts of the website.

You can also control or delete cookies through your browser settings.

8. Why we use your information

Depending on the situation, we may process your personal information because:

You have given consent

For example, where you agree to analytics or other optional cookies.

It is necessary to respond to your request

For example, when you contact us about a project or book a meeting.

We have a legitimate business interest

We may use information where reasonably necessary to operate our business, respond to enquiries, protect our website, maintain business records and improve our services.

We have a legal obligation

We may keep or disclose information where required to comply with applicable law.

9. Who we share information with

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our website and business, including:

• Google, for website analytics
• Calendly, for meeting scheduling
• Website hosting providers
• Email providers
• Technical service providers
• Professional advisers where necessary

We may also disclose information where required by law or where necessary to protect our legal rights.

10. International data transfers

Some services we use, including Google and Calendly, may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards may be used in accordance with applicable data protection law.

11. How long we keep information

We only keep personal information for as long as we reasonably need it.

• General enquiries: usually up to 24 months after our last meaningful contact.
• Meeting and project enquiries: usually up to 24 months unless the enquiry develops into a client relationship.
• Client information: may be kept longer where required for contracts, accounting, legal obligations or business records.
• Analytics information: according to the retention settings configured within Google Analytics.
• Cookie consent records: for as long as reasonably required to manage and demonstrate your cookie choices.

12. How we protect your information

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or online system can guarantee complete security.

13. Your rights

Depending on the circumstances, you may have the right to:

• Ask what personal information we hold about you
• Request a copy of your information
• Ask us to correct inaccurate information
• Ask us to delete information
• Ask us to restrict how information is used
• Object to certain uses of your information
• Request transfer of certain information
• Withdraw consent where processing is based on consent

To make a request, email hello@culinalabs.co.uk.

14. Your right to object

Where we process your personal information because of our legitimate interests, you may have the right to object to that processing.

You can contact us at hello@culinalabs.co.uk.

15. Complaints

If you have a concern about how we use your personal information, please contact us first and we will try to resolve it.

You may also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

16. External websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices of websites we do not control.

17. Changes to this policy

We may update this Privacy Policy occasionally as our website, services or legal requirements change.

When we make changes, we will update the date shown at the top of this page.

18. Contact us

If you have any questions about this Privacy Policy or your personal information, contact us at:

Culina Labs
Email: hello@culinalabs.co.uk
Website: culinalabs.co.uk